Refund policy

Refund Policy

At Olend, customer satisfaction is our priority. We offer a hassle-free refund policy to ensure your peace of mind when shopping with us.

Refund Period

You have 30 days from the date of purchase to request a refund for any reason. Items must be unused, in original condition, and in original packaging to qualify for a full refund.

Refund Process

To request a refund, please contact our support team at support@olend.net with your order number and reason for return. We will provide you with return shipping instructions. Once we receive and inspect your return, the refund will be processed within 5-7 business days.

Refund Exceptions

The following items are non-refundable: custom-made products, personalized items, and products showing signs of use or damage beyond normal wear. Sale or clearance items may be subject to different refund terms.

Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product. In such cases, we will provide a prepaid return label.

Refund Method

Refunds will be credited to the original payment method used during purchase. Please allow 5-10 business days for the credit to appear in your account, depending on your financial institution.