Shipping policy

Shipping Policy

At Olend, we are committed to delivering your orders promptly and safely. Below are our shipping terms and conditions.

Shipping Timeline

Orders are processed within 1-2 business days. Delivery typically takes 7-15 business days from the date of shipment, depending on your location and carrier availability. Please note that this timeframe does not include processing time.

Shipping Regions

We currently ship to most regions worldwide. Shipping costs are calculated based on destination, weight, and selected shipping method during checkout.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your package's progress in real-time through our carrier's tracking system.

Delivery Delays

While we strive for punctual delivery, delays may occur due to unforeseen circumstances, including but not limited to customs clearance, weather conditions, or carrier-related issues. Olend is not responsible for delays caused by customs authorities or external factors beyond our control.

Lost or Damaged Packages

If your package arrives damaged or is lost during transit, please contact our support team within 48 hours with photographic evidence. We will work with the carrier to resolve the issue promptly.